Importing contacts

The fastest way to bring your existing audience into Sendra is a CSV import.

Preparing your CSV

Your CSV file needs at least an email column. Additional columns are mapped to contact properties:

email,firstName,lastName,company
alice@example.com,Alice,Smith,Acme Inc
bob@example.com,Bob,Jones,Widgets Co

Supported columns:

• email (required)
• firstName, lastName
• Any custom property name you've created in Sendra

Importing

1. Go to Contacts → Import
2. Upload your CSV file
3. Sendra auto-maps columns to contact properties — verify the mapping
4. Optionally assign imported contacts to a list
5. Click Import

Sendra shows a summary of how many contacts were created, updated, or skipped.

Handling duplicates

If a contact with the same email already exists, Sendra updates their properties with the new data rather than creating a duplicate. Existing properties that aren't in the CSV are left unchanged.

Exporting contacts

You can export your contacts (or a specific list's contacts) as a CSV from the Contacts page or from a list's detail page. The export includes all properties and list memberships.

Tips

• Clean your list first — remove obviously invalid addresses, role accounts (info@, support@), and duplicates before importing
• Start small — if migrating from another platform, import a small batch first and send a test campaign to verify everything works
• Respect opt-in — only import contacts who have explicitly opted in to receive email from you