Execution log

Every time a rule fires, Sendra logs the execution. Use the log to verify rules are working correctly and debug unexpected behavior.

Viewing the log

Go to Rules, select a rule, and click the Executions tab. Each entry shows:

• Timestamp — when the rule executed
• Contact — which contact triggered the rule
• Event — the triggering event
• Result — success or failure
• Action taken — what action was performed

Debugging

Rule not firing?

• Verify the rule is enabled
• Check that the trigger matches the event you expect
• Review conditions — they may be filtering out the events
• Test with a known event (e.g., send a test email and open it)

Rule firing too often?

• Add conditions to narrow the scope
• Check if multiple events are triggering the same rule (e.g., multiple opens from the same contact)

Action not taking effect?

• Verify the action is configured correctly (right list, right tag, right property)
• Check if the contact already has the tag or list membership